Frequently asked questions

Open the sign-in page, enter your email and password and click Send. If you tick Remember me, your browser will keep you signed in even after you close it.

• Check that your email is spelled correctly and has no spaces.
• Make sure Caps Lock is not on when you type your password.
• If you don't remember your password, use Forgot your password? (see Recovering your password).
• If your details are correct and the message keeps appearing, your account may be suspended: contact your company's manager.

Your sign-in details are correct, but a manager at your company has deactivated your account. Only they can reactivate it from the panel's worker list.

For security reasons, after several failed attempts in a row access is temporarily blocked. Wait a few minutes and try again. If you don't remember your password, recover it instead of continuing to guess.

The form is incomplete: enter a correctly formatted email (for example, [email protected]) and your password.

• If you are a worker, you need an invitation from your company: ask your manager for the sign-up link (see Joining with an invitation).
• If you want to register your company and manage it as its manager, use the registration page (see Registering a company).

1. On the sign-in page, click Forgot your password?.
2. Enter the email you registered with and click Send.
3. Open the email you receive and click the recovery link.
4. Enter your email, the new password and its confirmation, and click Send.
5. You will see “Your password has been changed successfully” and can now sign in with the new one.

• Check your junk or spam folder.
• Wait a few minutes: delivery can take a while.
• Make sure you entered the same email you registered with. For security reasons, the message is the same whether or not the account exists.

You have requested several recovery links in a row. Wait the indicated number of minutes before requesting another one and use the latest email you received.

Links expire after a while and can only be used once. Request a new one from Forgot your password?.

It must be at least 8 characters long and you have to type it the same way twice.

For the person who will manage the company in the panel. Completing it creates the company and makes your user its manager, with access to managing locations, projects, workers and invitations. Workers should not use this registration: they join with an invitation from their company.

• First name, surname, email and phone number.
• Password (minimum 8 characters), entered twice.
• Date of birth, gender, country and job title at the company.
• Whether you are self-employed or belong to a company.
• The company's registered (legal) name and its tax ID (CIF).

Then tick the captcha box and click Sign me up.

You will see the message “User registered successfully”. Click OK to go to the sign-in page and sign in with your email and password. From the panel you can create locations and projects and invite your workers.

The email is incorrectly formatted or is already registered. If you already have an account, sign in or recover your password.

The name is missing or a company with that name is already registered. If your company already uses the panel, ask its manager for an invitation instead of registering it again.

The tax ID must be between 5 and 20 characters long and may only contain letters, numbers and hyphens.

Enter numbers only (between 6 and 15 digits). You can add the international prefix with +, for example +34600000000.

The password must be at least 8 characters long and both passwords must match.

Select a date within the range shown in the calendar. You must be of legal age.

Tick the captcha box right before clicking Sign me up. If the captcha expires, tick it again. If you see a warning that Google thinks you are a robot, reload the page and try again.

Too many registration attempts have been made from your connection in a short time. Wait the indicated number of minutes.

An error occurred while creating the company or the user. Try again in a few minutes; if it happens again, contact support.

It is a link that your company's manager generates from the panel so that their workers can register. When you open it you will see “User registration” and the name of the company you are joining. Each invitation allows a limited number of sign-ups.

1. Open the invitation link your company has sent you.
2. Check that the company name is correct.
3. Fill in your first name, surname, email, phone number, password (minimum 8 characters, entered twice), date of birth, gender, country and job title at the company.
4. Tick the captcha box and click Sign me up.
5. You will see “User registered successfully”. Click OK and sign in with your email and password.

The link is not valid: it may have been copied incorrectly, been deleted or belong to a manager who is no longer active. Copy the full link again or ask your manager for a new one.

The invitation has already been used the maximum number of times. Ask your manager for a new invitation.

The email is incorrectly formatted or is already registered. If you already have an account, you don't need to sign up again: sign in or recover your password.

Enter numbers only (between 6 and 15 digits). You can add the international prefix with +.

The password must be at least 8 characters long and match the repeated entry.

Select a date within the range shown in the calendar. You must be of legal age.

Tick the captcha box right before clicking Sign me up and, if it expires, tick it again.

Too many sign-up attempts have been made from your connection in a short time. Wait the indicated number of minutes.

An error occurred while saving your details. Try again in a few minutes; if it happens again, contact your company's manager.

Sign in with your email and password. From the panel you can clock in and out, record breaks, check your calendar and request holidays. In the panel's Help menu you will find instructions for each section.